Terms & Conditions

Property: Rua do Lagarto 5, 2705-044, Almoçageme, Portugal

Operator: Sviatlana Buben, NIF 330791745

Alojamento Local registration: 168673/AL

Contact: help@issebya.com

This establishment holds mandatory civil liability insurance, as required under Portuguese Alojamento Local law.

Prices shown at checkout are all-inclusive: accommodation plus the Sintra municipal tourist tax (€2 per guest, per night, for the first 3 nights), where applicable. Payment is processed securely via Stripe at the time of booking.

Once a reservation is made, we are unable to provide a refund. Please be sure of your dates before booking.

If something has gone wrong with your booking, please contact us at help@issebya.com.

Under Portuguese law (Decreto-Lei 24/2014), the standard 14-day right of withdrawal for distance contracts does not apply to accommodation bookings for a specific stay period. This cancellation policy governs your booking instead.

Check-in: After 15:00

Check-out: By 11:00

There is no self check-in. The host meets guests at the property at the agreed check-in time.

Portuguese law requires us to register the identity document (passport or national ID) of every foreign guest with the immigration authorities (AIMA/SIBA) within 3 business days of check-in. Please have a valid ID or passport ready at check-in.

Maximum occupancy: 2 guests per room, or 4 guests for the full house booking. These limits may not be exceeded.

Quiet hours:22:00 to 07:00, to support everyone's rest.

Smoking: Only in the garden or on the terrace, not inside the house.

Pets: Not permitted.

Damage: Any damage to the property must be fully covered by the guest.

Additional house guidelines are shared directly with guests ahead of their stay.

We collect the personal data needed to process your booking and communicate with you, including your name, contact details, and WhatsApp messages. Identity documents for foreign-guest registration (see above) are checked in person at check-in and are not stored digitally by us. Full details are in our Privacy Policy.

This establishment has an electronic complaints book, available at www.livroreclamacoes.pt.

In case of a consumer dispute, you may resort to an Alternative Dispute Resolution (ADR) entity. The applicable entity for this establishment is CACCL (Centro de Arbitragem de Conflitos de Consumo de Lisboa), which covers Sintra municipality, or alternatively CNIACC (Centro Nacional de Informação e Arbitragem de Conflitos de Consumo), Portugal's national default entity.

You may also use the European Union's Online Dispute Resolution platform, available at ec.europa.eu/consumers/odr.

These terms are governed by Portuguese law.